Paris Charles de Gaulle Airport (CDG) has long been synonymous with poor customer service: long delays at security check points and missed connections have previously made the experience stressful and daunting for many a passenger.
Over the past few years the airport authorities “Aeroports De Paris”, along with Air France and the Skyteam partners, have worked hard to dispel the airport’s negative reputation. One step in this process has been to have all Air France and Skyteam members in Terminals 2E and 2F, making the transit time between flights around an hour (sometimes even as little as 30 – 40 minutes from plane to plane).
The new innovative procedures to keep people moving through the airport make the process of getting from one gate to the other stress free. One procedure sees customers being screened at security check points by welcoming staff in smart, yet visible uniforms. Boarding cards are scanned and you are directed to security check points depending on your flight’s departure time and fast track security is given to passengers departing within an hour. Each of the satellite piers at terminal 2E, aptly named K,L,M (after Air France’s partner airline KLM), have their own security check points, dispersing passengers to the correct place, resulting in less queuing.
Once through security you are presented with modern, light and airy terminal buildings. Facilities now compete and are on par with the Middle Eastern super hubs, which have grown from strength to strength in recent years. The designers have worked hard to create a feeling of open space, with water features, living walls and natural daylight all helping to create a calming and relaxed transit.
For those who have the time to engage in a little retail therapy, there is a plethora of shops in Terminal 2E. One of the highlights of this new shopping experience comes in the form of a boulevard, housing all the famous designer names such as Dior, Gucci, and Bulgari (located in Satellite Terminal ‘M’).
Passengers flying in First and Business class, or who have the relevant frequent flyer membership, have access to the exclusive Air France, Skyteam lounges. The lounges are a tranquil escape with quiet, work and sleep zones. There is an array of food and drink available from snacks to delicious hot meals, prepared to the quality of a French Bistro. If time permits customers are invited to a complimentary treatment in the Clarins Spa, who have developed facial treatments for Air France that are especially suited to the needs of travelling passengers. Skilled Clarins professionals welcome you in a serene setting for exceptional treatments, exclusively using plant-based products.
Paris CDG Terminal 2F and 2E can certainly stand proud of its achievements, innovative approach and design, and seamless passenger movement to now compete with other super hubs of the world.
Air France fly from 10 regional UK airports and offers the leading long-haul network on departures from Europe, together with partner airline KLM, covering over 230 destinations in more than 100 countries. Paris CDG is a viable alternative to Heathrow. Contact our sales consultants to enquire about travelling through Paris CDG.